Every security control, compliance certification, and SLA commitment — documented in one place. Enterprise procurement teams: this page is for you.
Real-time status of every certification. No marketing language — just facts.
Independent audit of security, availability, and confidentiality controls. Audit period began Q1 2026. Report expected Q3 2026.
Full compliance with EU General Data Protection Regulation. Data processing agreements available on request.
California Consumer Privacy Act compliance. Users can request data export or deletion at any time.
Business Associate Agreements (BAA) available for healthcare clients on Enterprise tier. Full HIPAA controls in implementation.
All data encrypted in transit (TLS 1.3) and at rest (AES-256). Encryption keys managed via industry-standard KMS.
Single Sign-On via Okta, Azure AD, Google Workspace, and any SAML 2.0 provider. Available on Enterprise tier Q2 2026.
Technical controls in place today, verified continuously.
All data in transit encrypted with TLS 1.3. No unencrypted channels.
All stored data encrypted with AES-256. Keys rotated quarterly.
Granular RBAC with Owner, Manager, Editor, and Viewer roles.
Immutable logs of every user action, API call, and data change. Retained 12 months.
Database backups every 6 hours. Point-in-time recovery up to 30 days.
Continuous dependency scanning. Critical patches deployed within 24 hours.
Content delivered via global CDN with DDoS protection and WAF.
Annual third-party penetration tests. Results available to Enterprise customers under NDA.
Contractual uptime guarantees and support response times by tier.
| Plan | Uptime SLA | Support Response | Incident Notification |
|---|---|---|---|
| Starter | 99.5% | Email (48h) | Status page |
| Growth | 99.9% | Email (24h) | Email notification |
| Agency | 99.9% | Priority (8h) | Email + SMS |
| Enterprise | 99.95% | Dedicated (4h) | Direct contact + SLA credits |
SLA credits issued for downtime exceeding guaranteed thresholds. Enterprise SLA available as addendum to MSA.
Enterprise SSO via SAML 2.0 and OIDC is available on the Enterprise tier. Connect your existing identity provider — Okta, Azure Active Directory, Google Workspace, or any SAML 2.0 compliant IdP.
Medical practices, dental offices, and healthcare providers require HIPAA-compliant marketing tools. ScaleDesk360™ Enterprise includes a Business Associate Agreement (BAA) and HIPAA-specific data handling controls.
Signed BAA included with Enterprise tier for all healthcare clients.
Patient-adjacent data stored in isolated, encrypted partitions.
Full immutable audit log of all access to healthcare client data.
Our security team responds to enterprise inquiries within 4 business hours.
We use cookies to improve your experience
ScaleDesk360 uses essential cookies to operate and optional cookies for analytics, marketing, and preferences. You can accept all, reject non-essential, or customize your choices. See our Cookie Policy and Privacy Policy.